Return Policy
1. General
1.1 These general terms and conditions apply to all agreements between the buyer (hereinafter "Customer") and Purest Elements (hereinafter "Seller"), who purchase products via the Website.
1.2 By placing an order, the Customer declares that he/she agrees to these general terms and conditions.
2. Offer and price
2.1 The offer of Products on the Website is without obligation and can be changed by the Seller at any time.
2.2 All prices on the Website are inclusive of VAT, unless otherwise stated.
2.3 The Seller reserves the right to change prices at any time, however the price valid at the time of the order will remain in force.
3. Order and agreement
3.1 An agreement is concluded at the moment that the Customer has confirmed the order and the payment has been received by the Seller.
3.2 The Customer will receive a confirmation email of the order.
3.3 The Seller has the right to refuse an order, for example if there is a stock error or if payment is not made.
4. Payment
4.1 Payment must be made via the payment methods available on the Website, such as iDEAL, Credit Card, PayPal, etc.
4.2 All payments must be made in full before the products are shipped.
5. Delivery
5.1 The Seller will endeavor to ship the ordered Products within the stated delivery period, unless otherwise agreed.
5.2 The delivery time is indicative and cannot be guaranteed.
5.3 The Seller is not liable for delays in delivery beyond its control (e.g. due to PostNL, weather conditions, etc.).
6. Returns and right of withdrawal
6.1 The Customer has the right to cancel the agreement within 14 days after receipt of the order without giving any reason.
6.2 The right of withdrawal does not apply to the delivery of products that have been opened or used by the Customer (for example an opened package of Shilajit).
6.3 The Customer must return the returned Products to the Seller at his own expense and risk within 14 days after the cancellation.
6.4 In the event of a valid revocation, the amount paid will be refunded within 14 days.
7. Warranty and liability
7.1 The Seller warrants that the Products are free from defects upon delivery.
7.2 In the event of defects or damage to the Product, the Customer must report this in writing to the Seller within 7 days of receipt.
7.3 The Seller is not liable for damage caused by incorrect use of the Products.
7.4 The Seller's liability is limited to the amount paid by the Customer for the relevant Product.
8. Privacy and data processing
8.1 The Seller processes personal data of the Customer in accordance with the privacy statement of the Website.
8.2 The Customer gives permission for the collection and processing of his/her data for the execution of the order.
9. Intellectual property
9.1 All rights to the content of the Website, including texts, images, logos and product information, are the property of the Seller or its licensors.
9.2 The Customer is prohibited from copying, distributing or otherwise using the content of the Website without the prior written consent of the Seller.
10. Applicable law and disputes
10.1 These general terms and conditions are governed by Dutch law.
10.2 In the event of disputes, the parties will attempt to resolve the dispute by mutual agreement. If this fails, the dispute will be submitted to the competent court in the Netherlands.
11. Contact
For questions, comments or complaints, the Customer can contact customer service via:
Email: info@purestelements.com